Cancellation & Return Policy
On Hand - Non pre-ordered (specially imported) items returns;
We have a 7-days, no questions asked, Money-Back Guarantee, handling fee might be applicable. If you are unhappy with any product you receive, you may return it, undamaged and unopened, within 7-days of the date we shipped it and we will cheerfully refund you. We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 7-day refund policy.
Pre-ordered (specially imported)/ Pre-Sold items returns;
* 20% Handling fee charged on any unused, undamaged, unopened Pre-Orders/ Pre-Sold items returned. 30% Cancellation fee on any confirmed Pre-Orders/ Pre-Sold items Cancelled (unopened, unused and undamaged).
To qualify for the refund, product(s) must arrive at our physical address within 14 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged in its original condition and any and all seals, packaging, labels, shrink-wrap and/or boxing remains intact. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 14-day period, contact our customer service department to make special arrangements. We're here to help and to work with you to find a solution.
For our customers' protection, we maintain a very high level of quality control on products shipped out of the Doodles-Cafe warehouse. Once in a great while a customer will inform us that they open a product packaged by the manufacturer and the product is defective. In the event you receive a defective product, please contact us immediately and we will ship you a replacement as soon as we receive proof of the product default or after we have received the faulty product.
It is ultimately the customers' responsibility to research if the products they buy will meet their specific needs.
Any product returned must be accompanied with the User’s return authorisation number, so proof of payment and details can be traced in respect of such product. The product must be returned via courier or personally (not via post office courier or service) to Doodles-Cafe physical address;
Bronbergpark, Cnr of Graham & Anneke Street,
Pretoriuspark, Pretoria Gauteng, 0081; South Africa or otherwise the relevant closest address can be requested for returns from any of our contacts listed on the contact us page (subject to approval). No returns will be accepted sent via Post Office as damage and/or losses can easily occur.
If the return is due to our error, we will, of course, repay your return shipping costs at the value paid to deliver to you as customer.
If you are planning on returning an order simply go to your my account page under returns tab, this is visible when logged in on Doodles-Cafe.com and request a return authorization number.
If a product is returned in above set terms to the address stipulated below;
Doodles-Cafe; Bronbergpark, Cnr of Graham & Anneke Street,
Pretoriuspark, Pretoria Gauteng, 0081; South Africa
Doodles-Cafe will, following receipt and examination of such product, reimburse the User with the purchase price paid by the User for the product, excluding any applicable delivery costs and/or charges, unless the product was faulty according to the manufactures warrantees, then the price paid for the product and all relevant shipping costs occurred for placing the order.
No provision stated in these Terms regarding Doodles-Cafe's cancellation and returns policy will affect or be interpreted to deny the User any of his unalterable statutory rights.
If a User has cancelled an order, and the User wishes to revive such order, the User needs to place a new order for the products concerned. Product availability cannot be guaranteed.